Book a repair
Start with the £35 diagnostic booking.
Book the standard diagnostic route for smartphone and tablet faults — repair by post from anywhere in the UK. No repair work proceeds until the diagnostic report and quote are issued and approved.
Secure booking
Book your service
Repair diagnostics and data recovery assessments. Secure checkout. Fees are shown before payment.
£35 · paid securely at the end · both-way shipping included
Welcome back. You have an unfinished booking saved on this device.
What do you need?
Choose a service, answer guided questions or describe the fault in your own words.
Tech2Fix Intelligent Intake
Describe the device and what happened. We will suggest a service route and prepare factual answers for you to review.
You stay in control. Review every prepared answer, change anything or continue step by step.
Guided questions
Answer a few quick questions and we will recommend the safest route.
Is your device powering on?
What outcome matters most?
What happened?
Choose your device
Choose the brand
Enter the model
Example: Enter your exact device model.
Not sure? Check Settings → About Device. For phones, an IMEI checker can also help identify the model.
Primary fault
Select the main symptom you are experiencing.
What happened before the fault appeared?
Device assessment
A few quick checks help us understand the condition of the device before it arrives.
Why these questions?
Your answers help us prepare the right bench tests and assess the fault accurately. Clear, honest details also help us recommend the correct route.
Is the device powering on?
Is anything visible on the screen?
Has the device been exposed to liquid?
Is there physical damage?
Has anyone attempted repair before?
Device access for testing
We will never ask for your passcode during booking. If needed, we may request it later through a secure link.
Why do we ask for device access?
Modern devices protect user data with encryption, so some final tests or recovery work may need the device unlocked. If access is required, the passcode is submitted later through a one-time secure link, stored encrypted in the Tech2Fix Vault and deleted after authorised retrieval. It is never entered into this booking form.
Recommendation
Customer & shipping details
Why do we need this?
Couriers use it for delivery notifications, and we only call if something about your repair genuinely cannot wait for email. No marketing.
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Data recovery delivery
We will attempt to recover a full device backup where possible. If that is not possible, the assessment will explain what data appears retrievable and which recovery route is recommended.
Service timing
Your diagnosis timeline starts from the date your device is received at our lab. Standard diagnosis is estimated at 2-3 working days.
Review booking
- Pay £35 todaySecure Stripe checkout — covers the assessment and both-way tracked UK shipping.
- Prepaid label arrives by emailPack your device and drop it off. It travels tracked to our lab.
- Diagnosis / assessment in 2–3 working daysCounted from the day your device arrives. You get a written report.
- You decideApprove, decline or extend the quote. No quoted work starts without your approval.