Everything worth knowing before sending a device to Tech2Fix.

The diagnostic fee starts from £35 and covers both-way shipping, a full device diagnosis and a professional diagnostic report. The report explains the device condition, fault category, findings, proposed repair route, quote and risk level where relevant.

Data Recovery starts with a Data Recovery Assessment rather than a normal repair diagnosis. The assessment checks whether recovery is viable, what route is safest, what risk applies and what the recovery quote should be before any recovery attempt is carried out.

Yes. If the device is repairable and you approve the quote, the diagnostic fee is deducted from the final repair charge. For example, if the repair is £100 and you already paid a £35 diagnostic fee, the remaining repair payment would be £65.

The diagnostic fee is retained because the assessment, report and shipping have already been provided. The device is then returned to you using the normal return process.

No. Tech2Fix does not proceed with a quoted repair until you approve it. You receive the diagnostic outcome first, then choose whether to approve, decline or extend the quote window.

Yes, the diagnostic booking includes both-way shipping for the normal diagnosis flow. After payment, you receive booking confirmation, shipping instructions and a Tech2Fix shipping label by email.

After booking, Tech2Fix sends shipping instructions and the shipping label through the automated workflow. Package the device securely, include your booking reference, attach the label and follow the confirmation email.

Yes. The tracking form uses your job reference and postcode to show safe customer-facing repair status. It only returns a status and a short explanation of what that status means.

Yes. Recovery jobs should use recovery-specific wording such as Assessment in Progress, Recovery Quote Sent, Awaiting Recovery Approval, Recovery in Progress, Data Recovery Complete or Recovery Not Possible.

The job reference is unique, but adding postcode gives an extra privacy check using a stable detail from the booking record. The tracking tool is designed to be simple: enough to identify the job without exposing private repair data.

The diagnostic report can include device details, condition, pre-assessment, fault category, primary fault, proposed fix, estimated turnaround, quoted amount, whether passcode access is required, risk assessment and photo evidence where it helps explain the diagnosis.

The repair report records the exact fault, repair carried out, parts used, repair outcome, test result, warranty details and the QR code for starting a warranty claim if required.

No Risk means the fault is clear and the repair path is straightforward. Low Risk means the diagnosis is clear, but the work sits in a sensitive area of the device. High Risk means the repair involves a critical area of the motherboard and there is a real chance the device may not respond as expected.

Yes. High-risk work is explained clearly in the diagnostic report so you can make a conscious decision before approving the repair.

The standard quote window is 7 days. Your email gives you links to approve, decline or extend the quote. Extending can move the decision window up to 28 days.

If there is no response after the quote window expires, the repair request is closed and the device is returned using the normal return process.

The repair price depends on the device and fault. Many approved repairs can fall between £50 and £200, but Tech2Fix confirms the actual cost only after diagnosis. You are not charged for repair work without approval.

If the repair cannot be completed, Tech2Fix will explain the outcome and may offer data recovery where that is possible. If the device is completely unrepairable, the repair charge is refunded, the diagnostic fee is retained and the device is returned with communication and shipping handled properly.

It means the fault is likely on the internal board rather than a simple removable part. These faults can involve power, charging, display, liquid damage or data access paths and need proper diagnosis before repair.

Yes. Tech2Fix can handle advanced motherboard work where appropriate, including microscope-assisted repair. The public process is kept customer-friendly, so the report explains the practical fault and proposed fix rather than overwhelming you with unnecessary technical language.

Yes. Tech2Fix can carry out a proper second assessment, especially for dead devices, no display faults, charging faults, overheating and cases where data recovery may still be possible.

No serious repair lab should guarantee that before diagnosis. Some faults are straightforward and some carry higher risk. That is why Tech2Fix explains the risk level before you approve the repair.

Only if it is genuinely needed for testing, confirmation or recovery. Tech2Fix does not ask for passcodes or secrets in plain text.

Where access is required, the workflow will use a secure one-time or encrypted mechanism. The aim is to avoid exposing sensitive information through normal email or chat.

Sensitive customer data and access information are handled with encryption in transit and at rest within the workflow. Data is accessed only where needed for repair testing or recovery.

Often yes, especially for hardware diagnosis. Some final testing or data recovery steps may be limited if secure access cannot be provided.

Yes, especially for iPhones and iPads where the device is dead, unstable, damaged or not worth fully repairing. Other devices can also be assessed where appropriate.

No. Data Recovery is a separate recovery route. The first stage is a Data Recovery Assessment to decide whether recovery is possible and whether a recovery attempt should be quoted.

Sometimes temporary repair work is needed only to access and extract data. That does not mean the device is being returned as a fully repaired or warrantied handset.

Tech2Fix can offer data recovery as the practical route instead of a full device repair. The quote will be presented clearly so you can approve or decline before work continues.

Recovered data can be provided through secure options such as encrypted USB, encrypted ZIP or secure cloud delivery depending on the case.

No. Data recovery depends on the condition of the device, storage, board and security state. Tech2Fix will explain the likely route and risk after diagnosis.

No. Data Recovery does not include the normal repair warranty route. If recovered data is supplied, the recovery service ends once the agreed data handover is completed.

Completed repairs include a 90-day warranty for the specific fault repaired. The warranty details are included in the repair report.

Your repair report includes a QR code that starts the warranty claim process through the dedicated warranty worker.

For the first 30 days, Tech2Fix covers warranty shipping both ways. From day 31 to day 90, the customer pays warranty shipping both ways upfront and Tech2Fix provides the labels.

Warranty covers the specific fault repaired. New damage, unrelated faults, liquid damage after return, impact damage or tampering may not be covered.

No. Warranty applies to completed device repairs for the specific fault repaired. Data Recovery is an outcome-based recovery service and does not include a device repair warranty.

iPhone and iPad repairs are the main strength, but other high-value devices can be assessed where the fault suits the Tech2Fix diagnostic and repair process.

Tech2Fix is not positioned as a low-cost high-street repair shop. The focus is specialist faults, dead devices, motherboard diagnosis, data recovery and repairs where a deeper diagnostic process is worthwhile.

The main public routes are dead device, no display, not charging, overheating, motherboard diagnosis and devices that have been described as unrepairable.

Yes, but the public website is primarily focused on consumers. Trade enquiries can be sent to [email protected].

A separate Bench-style workflow is planned for B2B jobs, but it is not the main focus of this website launch.