What to remove first
- Cases, chargers, loose accessories, SIM cards and SD cards unless Tech2Fix specifically asks for them.
- Anything not required for diagnosis or return.
How to protect the device
- Wrap the device so it cannot move around freely in the box.
- Use protective cushioning around all sides.
- Avoid thin envelopes or loose padded mailers for fragile devices.
What to include
- Your booking reference inside the parcel.
- The correct shipping label attached clearly to the outside.
- Only the requested items.
Why this matters
Good packing helps preserve the condition the device was sent in. That protects both the customer and the diagnostic process.