How Tech2Fix mail-in repair works from booking to return.
A customer-friendly walkthrough of the full process: booking, shipping, diagnosis, quote approval, repair and return.
Read the guideGuide collection
Customer-help guides for the full repair-by-post process.
This collection is the practical side of the library: how the process works, how to pack a device, how to use tracking, and how warranty claims fit into the overall Tech2Fix flow.
How to pack your phone or iPad for mail-in repair.
The simplest way to avoid preventable damage in transit and make sure the parcel reaches the lab ready for assessment.
Read the guideTech2Fix shipping and packing guide.
The full reference for Royal Mail limits, labels, packing layers and sending a device safely.
Read the guideHow Tech2Fix repair tracking works.
What the tracking tool shows, why postcode matching is used, and what the status updates actually mean for your job.
Read the guideHow Tech2Fix warranty claims work.
An explanation of the 90-day cover, QR claim route, shipping responsibilities and what is and is not included.
Read the guideReady to send it in
Use the guide, then use the right route.
Once the process is clear, the next step is booking the assessment or repair path that matches your device.